Refund policy

Returns

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in the same condition that you received it.

To start a return, please contact us at: info@8bitgems.co.uk

Unless faulty, the following items cannot be returned:

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible so we can resolve the issue.

In these cases, we will arrange a replacement, repair, or full refund where appropriate.

Once your return has been received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 working days for the refund to appear depending on your payment provider.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

If you have any questions about returns or refunds, please contact us at: info@8bitgems.co.uk