Shipping policy
Order Processing
All orders are processed within 1–2 business days. Orders placed on weekends or bank holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where applicable.
Shipping Methods
We ship all orders using Royal Mail and other reliable UK delivery services.
Estimated delivery times:
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Standard Delivery (UK): 2–4 working days
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Tracked Delivery (UK): 1–3 working days
Delivery times are estimates and may vary depending on location and courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and delivery method selected.
Occasionally we may offer free shipping promotions, which will be clearly stated on the website.
Packaging
All retro games, consoles, and accessories are carefully packaged to ensure they arrive safely. We take extra care when packing collectible and fragile items.
Lost or Delayed Orders
If your order has not arrived within 7 working days, please contact us and we will investigate with the courier.
Incorrect Shipping Details
Please ensure your shipping address is correct at checkout. We cannot be responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about shipping or your order, please contact us at: info@8bitgems.co.uk